You’re great at serving guests, but what happens when they leave your restaurant?
If you’re using NCR Consumer Engagement, you’re continuing the conversation that keeps them coming back with irresistible restaurant loyalty and stored value programs. You’re also easily creating custom offers and giving guests a way to provide feedback so they feel valued, rewarded…and loyal.
Get all the POS must-haves to run your restaurant.
Fixed & mobile POS stations
Choose the mix of POS stations that makes sense for your operations.
- Quick service, fast casual, table service and bar operations
- Training order mode
- Multi-lingual versions
- Suggestive sales prompting and items configured with forced modifiers
- Nested modifiers, tip share and creation of multiple revenue centers
- Complex pizza and wing functionality
- Alerts for overtime, managing time clock at the FOH and auto-clock out at EOD
See easy-to-read visualization for sales and product mix with trend and employee breakdowns.
- Compare and contrast sales and labor KPIs across multiple stores with time over time comparisons
- See product mix trends and analyze changes by day of week and product mix by employee
- See labor percent from your monthly calendar to see labor cost as a percent of sales by day, week or month
- See actuals compared to operational targets and the forecasted sales and weather
Real-time mobile alerts
Check in, even when you’re out with instant mobile access to performance and metrics such as net sales by hour, employee working hours and inventory levels.
- Breakdown of net sales by hours, day part, revenue center, category and order mode
- Scorecard ranking of each employee’s sales, tip averages and other analytics based on server table turn time
- See tables, number of guests and full check details any time from any mobile device
- See the number of staff clocked in versus guests onsite for better coverage
- Get alerts on your mobile device when issues occur that need immediate attention
Process EMV payments, mobile wallets and other current and future payment types securely:
- Accept cash, EBT Cash, credit card, debit card, EMV chip cards, gift card, RFID, and mobile wallet payment tenders
- POS and payment engines; transaction switching
- Data routed from payment terminal device to processor with card data never stored on the POS
- Point-to-point encryption (P2PE) and tokenization
- BIN file distribution, central configuration support and PIN pad management
- Payment terminal device management and tracking
Manage call-in, takeout and future and repeat orders easily with the ability to quickly import customer data to personalize the experience.
- Associate loyalty and payment information with checks so your customers earn rewards no matter how they order
- Identify your customers and enter orders as fast as possible with our powerful integrated solution stack
- Protect future orders from getting lost with automated kitchen scheduling
- Recognition capabilities include caller ID lookup and association of multiple phone numbers and addresses with each customer
- Enables future order entry with scheduling, preparation and deposit management
Site & systems management
Remotely monitor and access your systems; and centralize management of your menu, promotions, items and price changes across your databases
- Cloud-based application with real-time monitoring, multi-site server and terminal operations
- Automated file system access and file transfer capability
- Easy and secure one-click access to site systems, configurations and status of resources
- Enterprise-wide insight and management of all POS, kiosk and back office machines
- Update your database on demand to make real-time menu and item changes
- Security protocols include multi-factor user authentication, centralized user management, security alerts and audits and outbound encrypted communications
Maintain your cash flow and process customer transactions safely and efficiently
- End-to-end transaction support on payments – management of the entire transaction meaning faster authorizations and fewer opportunities for errors
- Multi-level integration with direct connections to all major credit card associations including Visa®, Mastercard®, American Express®, Discover® and JCB®